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Answering Service Best Practices

Whether you are a one-person shop or run a bustling business with dozens of employees, partnering with a telephone answering service (TAS) is a brilliant way to boost your brand reputation, engage...

Make Sure Your Call Center is HIPAA Compliant

HIPAA, the Health Insurance Portability and Accountability Act, has been around for over twenty years. Healthcare providers from individual practices to large health networks know the importance...

Great Customer Care 101

Customer Care Comes First

The concept of the call center has revolutionized the way businesses provide customer support. In the past, customer service had to be handled directly by the company,...

8 Reasons to Outsource Your Customer Service

Customer service is a vital part of any business, but the question is, should it be kept in-house? There are a lot of benefits to be gained when you outsource your call centers. Most businesses...

Why Use A 24/7 Phone Answering Service?

Discover the Advantages of Around-the-Clock Telephone Answering Service Outsourcing

An Answering Service for Spanish-Speaking Callers

Businesses that Can’t Accommodate Spanish-Speaking Callers Will Lose Potential Business.

Cell Phones Aren't Meant to be Business Phones.

Small business owners sometimes choose to use their personal cell phones as their business phones because they think that doing so is more affordable. There are several reasons why using your cell...

What an Answering Service Portal Can Do for You

Use a Secure Online Portal to Better Manage Your Answering Service Account

What Can Answering Service Dispatching Do for You?

Let Your Answering Service Dispatch Calls for You to Save Time and Improve Results

4 Important Benefits of Using an Answering Service

Realize These Essential Answering Service Outcomes